Payment & Refund Policy

At IndSoftwork, we maintain transparent, milestone-driven commercial payment policies to ensure trust, mutual security, and smooth project execution for our clients worldwide.

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1. Milestone-Based Payment Structure

Standard software, web development, and digital transformation projects follow structured milestone phases:

Note: For large enterprise multi-month projects, custom 3 or 4-tier sprint milestones may be negotiated in the formal Statement of Work (SOW).

2. Accepted Payment Methods

We accept secure payments via industry-standard banking channels:

• Direct Bank Transfer: NEFT, RTGS, and IMPS (India)
• UPI: Google Pay, PhonePe, Paytm, BHIM
• International Transfers: Wire Transfer (SWIFT / IBAN), PayPal, or secure Stripe invoicing in USD/EUR/GBP/INR
• Credit/Debit Cards & Net Banking: Via secure authorized payment gateways

3. Invoicing, Taxes & Currency

• All official invoices are issued digitally with unique invoice numbers and clear breakdown of services.
• Goods and Services Tax (GST) is applied to domestic Indian invoices as per prevailing government statutory regulations.
• International invoices are billed in specified convertible currencies (USD, EUR, GBP, or equivalent).

4. Cancellation and Refund Policy

Because digital engineering and software development require dedicated engineering hours from day one:

• Before Work Starts: If a project is cancelled within 24 hours of advance payment before design or development commences, an 80% refund of the advance amount will be issued (20% retained for administrative and consultation costs).
• During Active Development: Once custom design mockups, frontend architectures, or backend code have been developed, the initial 50% advance is non-refundable as it compensates engineering labor and server allocations.
• Completed Milestones: Payments made for approved milestones or delivered features are strictly non-refundable.
• Defect Resolution Guarantee: If any deliverable deviates from the agreed project scope, IndSoftwork provides free bug fixes and revisions during the standard 30-day post-launch warranty period.

5. Refund Processing Timeline

Any approved refund requests are processed within 7 to 10 business days directly to the original bank account or payment method used during the transaction.

6. Post-Launch Maintenance & Support

Every newly launched custom web project includes 30 days of complimentary technical maintenance covering bug fixes, speed optimizations, and security monitoring. Ongoing retainer support or feature additions beyond the warranty period are billed according to standard AMC (Annual Maintenance Contract) terms.

7. Billing Inquiries & Support

For any billing, invoice requests, or transaction support, please reach out to our finance department: